Below we advise as to :

How to arrange a house clearance

The standard of service you can expect from a Town or
Country house clearance.

Why we prefer to assess the task before quoting

What happens if you don't want an assessment first

An alternative to a physical assessment

BEWARE - and advice on comparing quotes and service   

Householders legal duty of care and possible fine
Customer Review

Thank you for your excellent house clearance service at my Fathers former
residence in Terrington. All very professional and completely satisfactory.  
Yours sincerely.  Paul R Farrer
All clothing, bedding and unsaleable
but usable furniture and white goods
are given to charity or animal
shelters. We will follow your wishes
to favour a particular organisation.
A deceased estate can be a stressful matter for family members to deal with.  It is our policy that a partner has total
involvement with all aspects of a deceased estate clearance.  Do as much or as little as you WANT to. We can remove
everything (including clothing and personal items) if that makes the job less onerous for you. Call us in early and let our
experience advise you, especially about the legal aspects of valuing and disposing of items.  Document shredding is automatic.
Householders Legal Duty of Care

Since the 21st November 2005, every householder in the UK has been placed under a duty to ensure that
their waste is disposed of properly, and in accordance with the law. Before this date, the duty only applied to
businesses. Every householder is now required to take reasonable measures to ensure that they only
transfer their waste to an authorised person. An authorised person is either a Registered Waste Carrier, or
site that holds a Waste Management Licence.

The duty of care was expanded to include householders to help in the fight against fly tipping. If
householders only use legitimate contractors, they can be satisfied that their waste will be disposed of
lawfully. Rogue traders will lose custom, and then be forced to act within the law, or cease trading.
Householders who fail to take reasonable measures, regardless of whether the transfer led to the waste
being fly tipped, commit a criminal offence. The maximum penalty upon summary conviction is

When arranging any waste to be collected householders should:

Ask the contractor if they are a Registered Waste Carrier, and for their registration number
Confirm that they are registered with the Environment Agency by telephone on 08708 506 506, or online at
We want to give a written binding quote.  If the task takes longer than estimated
we stand the loss.    If it takes less time than thought we reduce the fee.
We conducted a house clearance at Park Place, Harrogate HG1 and did a semi detached house clearance on Knaresborough Rd, Little Ribston
LS22  and cleared the contents in a 3 bedroom detached house clearance on Lark Lane, Ripon. HG4.
We removed items in an attic clearance on Whitcliffe Lane, Ripon HG4 and the contents clearance from a terraced house in Stainburn Terrace,
Moortowm, Leeds LS17 took us two days.
We conducted a probate clearance from a 4 bedroomed house in Southway, Harrogate and we have recently conducted a house clearance in
Thorner, and a garage clearance in Garforth.
We did a Bungalow clearance in Chatsworth Drive, Wetherby. LS22   updated 23/10/2017
free assessment and no
obligation written quote
no added "extras"
trained and
experienced personnel
Town or Country House
Clearance Teams based
in and local to York,
Selby, Leeds, Harrogate,
Ripon, Thirsk, Malton,
Wetherby, Pickering  and
Market Weighton.
Town or Country
House Clearance
0800 988 3209
(Free from landline, chargeable from mobile)
(please allow up to 15 seconds for connection)

alternative mobile 07788 829861

Past house clearances show
a 80% plus recycling rate of
wood, metal, glass, cardboard,
TVs, neon lighting, paint, fridges
textiles, batteries, etc at pro -
recycling sites
Registered with Environment
Agency and fully licensed to
carry waste.
Reg Number:
Range of Insurances including
Public Liability Insurance and
Employers Liability Insurance
to the tune of £10,000,000
How a house clearance is organised
A jointly convenient appointment for free of charge assessment is agreed.
We can attend with a neighbour or agent if more practical.

An all inclusive
written binding quote (usually by email) is sent.
It will be the total amount payable.                    No added extras.

We use independent assessors to advise on high valule items and the best
method to maximise your asset value.

For lesser value items it may be that we make an allowance against our fees.
Our contacts in many sectors allow greater freedom to reduce the bill by
making allowances on items you may not have expected.

Once commissioned a date for the house clearance is organised.

At the designated time and place our operatives arrive to carry out the work
one continuous process.

An invoice  (and photographs of the completed clearance ) are sent.
Payment is only made upon the completion of work and subject to
your satisfaction.
Considering Skip Hire?

Average 3 bed house = at
least  2 x 12 cu skips @
£180 - £200 each plus
plus landfill tax plus council
licence fee.
Town or Country clearances
are cheaper than the  
average price of hiring
enough skips to do the job.
No hassle of street licences,
other people filling it, mess,
unsightliness etc. More fits
in a big van than you can
put into a number of





If you insist we will give one with extreme reluctance and it will not be binding.

We will not be able to make any allowance for items of value.

We will attempt, from what you tell us, to guesstimate the length of time
the job will take and will verbally quote a fee.  

We reserve the right, at invoicing, to amend the fee to take into account the actual time
taken plus the tipping fees and environmental charges we have to pay.            
But no VAT.
And what if we want a quote without the initial assessment?
An alternative to a physical assessment but dependant on accuracy of the photographs.
We reserve the right to adjust a quote if they mislead us as to the details of the task.
Wide angle shots including as much of the contents as possible and not forgetting inside
cupboards, drawers, attics, garages and outbuildings.
E-mail them to
Can we send photographs via e-mail instead?
Are you registered with the environment agency and do you have full liability insurance?

Are you locally based or based elsewhere and trying to cover a massive area (even
nationwide). One company uses many websites implying they are based in specific towns but
are really only based in one City not even in Yorkshire.

Can we see testimonials from satisfied clients?  

Is the quote set in all circumstances or are there any circumstances where I may have to
pay more?

Do you charge VAT and is it included in quoted price?  Do you give an allowance for items of

Will you clear all the contents or are you limited to how much you can carry?

If I have to make an assessment of the size of vehicle required what happens if I
(0ne competitors answer is " If there is any excess waste left over once the van is full we will
arrange for a skip to be delivered which we will fill for you free of charge, but you will have to
pay for the skip hire and any permit that may be necessary")   

What do you do with the items of value you have not made an allowance for and got free.

For our answers to these and other questions click on FAQ   
We guarantee we will attend an assessment appointment and a house clearance
at the time and date specified.

We will always clear your property completely and leave it tidy and ready for
sale or transfer, with the minimum of fuss and at the fee quoted.
Why we prefer to assess before quoting -  to safeguard you.
When comparing service and getting quotes ask the following.
Town or Country Clearance don't want to place the emphasis on you to assess a situation
you may never have come across before.

We don't expect you to decide what is a lot or a little clutter, or how big a van WE will
need and is there space for it, or how long a job may take.

We want to give you the best price possible, not one that is hedged to take into account
all the possibilities.

We consider it dishonest how some firms have hidden get out clauses allowing increases if
you get it wrong.

We want to give a written binding quote.

We make an allowance on items we can assess but cannot otherwise.

We want to give you peace of mind as to all the job entails and how we will handle it .

We are happy to put in extra effort and go those extra miles to make sure you are well
When comparing websites watch out for web pages that say one thing and another called
"terms and conditions" in another place (usually not obvious and in small print) which
contradicts or allows increases in price.      

Wonder why they will not make an allowance for items of value

Also look carefully into National Associations. Make sure they are national and not set up
by and representing a company or companies trading under different names.

Always make sure you receive written confirmation of the quote and any terms.
0800 988 3209
(Free from landline, chargeable from mobile)
(please allow up to 15 seconds for connection)

alternative mobile 07768 067433

What standard of service can I expect from Town Or Country
We are proud of the fact that in 10 years we have never missed an assessment

97% of quotes are accepted.

We have never let a client down by not turning up for a house or commercial contents
clearance on the specified day

or not removed everything commissioned to clear.

We are proud of our customer reviews and our client base

We have never received a verbal or written complaint about our service.
and unsaleable but
usable furniture and
white goods are
given to charity or
animal shelters.
Town or Country
Clearance house clearance
teams based in and
operating from York,
Selby, Leeds, Ripon
Harrogate, Malton,  
Wetherby, Pickering,
Thirsk, Knaresborough,
Market Weighton and
surrounding villages do
clearances from houses,
offices,shops, factories
and warehouses.
teams are

Local to towns they
operate in

Fully trained and following
legal procedures

Remunerated to a proper

Encouraged to use their

Appreciated by clients in

Customer reviews
Weekend assessments and /
or house clearances an option
HQ Address

Unit 11, Home Farm
Wighill Park
Featherbed Lane
LS24 8BN
Call us on 0800 988 3209  or 07788 829861
(Free from landline, chargeable from mobile)
(please allow up to 15 seconds for connection)

alternative mobile 07768 067433

or email  :

or fill in our
Contact Us form.
Important facts about us
The truthful answer is maybe or maybe not

To conduct a house clearance we incur costs - labour, transport and tipping fees.
We need to at least recoup these costs.  In over 50% of the house clearances we conduct the second
hand value of items reduced fees.

If the
second hand value of items
a) exceeds these costs we pay the client
b) equals these costs we remove everything for free
c) is lower than our costs we reduce the fee in an agreed way.

If there is no second hand value then you pay for the clearance. Any fee is only payable after
satisfaction and invoicing.

So the answer to the question is it depends on the size of property, its position, and many other
factors AND the quantity and value of the items inside.
Without an assessment we can't determine any of these factors, or the value of items, so any
telephone quote is meaningless.

After our
free assessment we put the facts into a written quote writing and they become BINDING -
any fee will never go up BUT if we have significantly overestimated it will be reduced.

We will
RECYCLE as much as possible, and DONATE to any designated charity shops.

To arrange a
FREE assessment fill out our CONTACT US form on this link or ring 08009883209 or

Remember the old adage - "Anyone can do a job cheaper and worse and the person who considers
price alone are these men's lawful prey".
CUSTOMER REVIEWS prove we have satisfied our clients on a cost basis, on our fairness when
valuing assets and our service.
Does the customer pay for a house clearance?
Customer Review 8 January 2013


Thank you for your notification of
completion, and for the photographs. I
have transferred the amount due to
your company’s account, using the
invoice number as a reference.

I would like to thank you for your swift
and efficient service (Christmas and
vomiting bugs notwithstanding!), and
for keeping us informed at all points in
the process.

I wish you and your colleagues a happy
and successful 2013.

Best wishes,

Lucy Liddiard
Customer Review 20 August 2012
Dear David,

Thank you for this, everything looks
very good. And thank you for having
the dining furniture inspected and the
allowance thereon.

We would also like to say thank you for
your care and professionalism. It was a
relief for Jane and me being so far away
to know you would take care of
everything so well and leave the
property in the best possible state for
the new owners, especially as they had
requested certain items to be left.

I will send you a cheque in the post

All best wishes,

Sue Mathews